AMKVO AB/Dronarbutiken.se adheres to the Consumer Sales Act (SFS 1990:932) and the Distance Contracts Act concerning consumers. As a consumer, you have all the rights mentioned in these laws, including a three-year warranty period if you can prove a manufacturing defect. In case of a delay in your order, you have the right to cancel the purchase if the new proposed delivery time is not accepted. If a prepayment has been made for a product with a delayed delivery, you have the option to cancel the purchase, and the money will be refunded within 20 days. Read more about the Consumer Sales Act on the Parliament's website.
Purchase Law (Legal Entities)
AMKVO AB/Dronarbutiken.se applies the Purchase Law (SFS 1990:931) concerning legal entities, i.e., businesses. As a business entity, you have all the rights mentioned in the Purchase Law. Read more about the Purchase Law on the Parliament's website.
Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days from the day you received the item, under certain conditions, according to the Distance and Home Sales Act 2005:59. The right of withdrawal does not apply to computer programs or goods with broken seals or tampering. As a consumer, you have the right to examine the item to determine its characteristics and functions.
If you, as a consumer, are not careful and use or handle the item in a way that is not necessary to examine it, you may be liable to compensate Drone Store for the depreciation of the item.
The right of withdrawal applies only to consumers, not businesses.
How to Exercise Your Right of Withdrawal
Never send items to us without first contacting us and obtaining approval for your return or complaint. If you do so, we will not accept any responsibility for the product or any associated costs. If you wish to make a return or complaint, please contact our customer service at info@dronarbutiken.se.
Warranty and Complaints
Most of the Seller's products come with a 12-month warranty. Warranty for products covers only original manufacturing defects and does not cover faults that occur during or after any alteration of the item's function and appearance, such as reconstruction, upgrading, or other adjustments to the item. The customer's order confirmation serves as the warranty certificate.
The right to complain covers items that are faulty according to applicable consumer protection legislation. A customer who wishes to claim a fault in an ordered item should contact the Seller as soon as possible after discovering the fault, using the contact details provided on the Website. Complaints made within two months of the Customer discovering the fault are considered to have been made on time. The customer has a 3-year warranty for items purchased on the Website.
When a complained item is returned and the complaint is approved, the Seller will compensate the Customer in accordance with applicable consumer protection legislation. The Seller aims to do this within 30 days of receiving the complaint, but it may take longer depending on the nature of the item. The Seller reserves the right to reject a complaint if it turns out that the item is not faulty according to applicable consumer protection legislation. In the case of complaints, the Seller follows guidelines from the National Board for Consumer Complaints or equivalent boards in other European countries; see www.arn.se. More information is available at www.konsumentverket.se.
In the case of incorrectly received or defective items where the Customer wants a new replacement item, the Seller will send out the replacement item with an invoice from Klarna. The packing slip should be returned together with the faulty or defective item. The invoice will be canceled when the returned item is registered in the warehouse. Please refer to Klarna's payment terms.
Payment
We offer various payment options. Below are some of the most common payment methods. Apart from installment payments, no additional costs are incurred for any payment method.
CREDIT CARD
Helps you quickly and easily pay with your Visa or Mastercard. No card information is stored in our database.
INSTALLMENT PAYMENTS can be offered in collaboration with Klarna AB. You can pay in installments from 3 up to 36 months. If you choose to pay in installments of 3, 6, or 12 months, it is interest-free, and the first installment must be paid within one month. Installment payments through Klarna are only available for private individuals. With Klarna installment payments, your order can only be shipped to your registered address.
INVOICE 14 DAYS can be offered in collaboration with Klarna AB. The invoice is sent to your email when the items have been shipped from our warehouse. When paying with Klarna invoice, your order can only be shipped to your registered address.
CORPORATE INVOICE is offered to limited companies, state, municipalities, and county councils after a credit check. As standard, we offer a 10-day credit period. Note that this payment method is only offered to limited companies, state, municipalities, and county councils!
Order Confirmation for Placed Orders
It is important that you provide your email address correctly because that is where we send an order confirmation immediately after completing your purchase. If, for any reason, you do not receive an order confirmation after your purchase, you can contact our customer service to ensure that your order has been confirmed in our systems.
After placing your order, it will soon be processed in our order system, and when it lands there, an order confirmation will be sent to the email address you provided. If you do not receive a confirmation, please check your spam filter or contact us, and we will assist you.
Please note that the order confirmation is only a confirmation that we have received your order and is not a guarantee that we will be able to deliver in accordance with this confirmation. All orders are manually reviewed to detect any errors or attempts at fraud. We reserve the right to cancel orders for any reason, including errors, technical issues, out-of-stock items, or double bookings. In the case of a double booking, the item always goes to the customer who completed their order first. We also reserve the right to delays and sold-out items. If an ordered product is sold out or discontinued, we will contact you and try to find a comparable replacement product. In the event of incorrect information, you have the right to cancel your purchase under the Consumer Sales Act.
Customer Information and Privacy
Drone Store is responsible for the personal data you provide to us. These data will be used to maintain our customer relationship and for marketing purposes.
At Drone Store, we value our customers' personal privacy, and therefore, we want to inform you of an important change that will affect how we handle your personal data in the future.
The General Data Protection Regulation (GDPR) is a new EU regulation that came into effect on May 25, 2018, in Sweden and the rest of the EU/EEA, including Norway. GDPR replaces the Swedish Personal Data Act and imposes higher requirements on how companies can process your personal data.
Products
All products we sell can be used and are approved for use in Sweden.
Prices
The prices in the webshop cancel previously published prices and offers, ensuring that our prices are always accurately updated. We reserve the right to sell out and make price changes beyond our control, as we may be forced to raise prices. We also reserve the right for incorrectly published prices and changes beyond our control.
VAT
All prices are shown inclusive and exclusive of VAT (25%).
False Orders
We report all false orders and orders made with stolen card numbers to the police. In each such case, we do everything we can to assist the police in their investigation.
Minors?
If you are under 18 years old, you must have parental permission to order from us.
Export Outside the EU
Exporting goods outside the EU means that the VAT is deducted upon delivery. The recipient country's VAT and any customs duties will be added later by the respective country's postal/customs authorities.
Invalidity
If a competent court, authority, or arbitration board finds that any provision in these Terms is invalid or unenforceable, the affected provision and all other provisions shall remain valid and enforceable to the extent permitted by applicable law. Invalid or unenforceable provisions will be replaced with relevant legal guidance and advice.